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US Domestic Shipping Rates and Estimates:
FREE Shipping within the US! Offer ends Now 30. Don't miss out!
|
Shipping option |
Price |
|
Standart |
FREE |
|
USPS Ground |
Calculated at checkout |
|
USPS Priority |
Calculated at checkout |
International Shipping:
We offer standard and express shipping options worldwide using DHL, EMS, UPS. The delivery method is upon your choice. Shipping takes from 1 to 14 days depending on your region.
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Shipping option |
Price |
|
Courier Delivery |
FREE (For orders above 150 USD) |
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Courier Delivery |
30 USD |
Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and cannot tell you what the cost would be, as customs policies and import duties vary from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees, should they refuse to accept a parcel due to import duties or taxes. Please note - we cannot undervalue orders, or mark them as a gift.
Refunds, returns, and exchanges:
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
For more details read our Return & Refund Policy.We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return, please contact us at sales@monosuit.com. Our dedicated team will guide you through the process and provide you with detailed instructions on where and how to send the package. Please note that we cannot accept items for return without prior authorization.
Please be aware that the cost of return shipping will not be covered by MONOSUIT. We kindly ask you to arrange and bear the expenses associated with returning the item to us.
If you have any questions or concerns regarding the return process, feel free to reach out to us at sales@monosuit.com. Our team is here to assist you and address any queries you may have.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
